This branch of Wakefield Homecare Service has office accommodation within one of the local authority’s resource centres for older people near the centre of Hemsworth. Support is provided to service users living in the East region of Wakefield Metropolitan District councils remit. This area incorporates, Hemsworth, Fitzwilliam, Kinsley, South Hiendley, South Elmsall, South Kirkby, Upton, Badsworth, Thorpe Audlin, Wentbridge, Pontefract, Castleford, Knottingley, Normanton, Featherstone, East Hardwick and surrounding villages. Office accommodation is good with space for the managers and supervisors, storerooms, meetings and training. There are good staff facilities. The office has a full range of modern equipment including computers, photocopiers, fax, and dedicated telephones providing email and internet access. There are satisfactory and secure arrangements for the safekeeping of records. There is secure access to the building. The premises are open from 8.30am until 5pm to the general public and one of the supervisors is available until 12 midnight.
Emergency contact can be made to the Social Care Direct Helpline telephone number. Prospective and existing service users are provided with a Service User Guide which details what services are and are not provided, contact numbers and information relating to the running of the business. At the time of writing this report, fees were established on an individual basis, and were dependent on the assessed needs and an individual’s financial position.
Local Authority Area :Wakefield
Care Agency Type: Domiciliary Care